Responsibilities

• Serve as the primary point of contact for customers post-onboarding.
• Monitor customer health scores and product usage to proactively address risk and opportunity.
• Conduct quarterly business reviews with key accounts.
• Identify and execute upsell and expansion opportunities within your portfolio.
• Relay customer feedback to the Product team to inform the roadmap.
• Drive renewals and reduce churn across your book of business.

Requirements

• 2 years of experience in account management, customer success, or a closely related role.
• Proven ability to build and maintain long-term client relationships.
• Proactive communicator who identifies and addresses issues before they escalate.
• Comfortable using CRM tools and usage data to prioritize decisions.
• Experience with a SaaS or B2B product is a plus.
• Working proficiency in English, both written and spoken.